Delivery and Returns
Delivery information
Free next working day delivery
We're pleased to offer free next working day delivery on all orders across the UK.
Order cut-off times
- Orders placed before 1:30pm, Monday to Friday, are dispatched the same day for next working day delivery
- Orders placed after 1:30pm are processed and dispatched the following working day
Orders placed at weekends or on UK bank holidays are processed on the next working day.
Tracking
Once your order has been dispatched you'll receive a confirmation email with tracking details, so you can follow your delivery.
Delivery areas
We deliver to all UK mainland addresses. For the Scottish Highlands, the islands, or Northern Ireland, please contact us for delivery timeframes.
Returns policy
30 day returns
We want you to be completely satisfied with your purchase. If you're not happy with your order you can return it within 30 days of receipt for a refund or exchange.
How to return an item
Step 1 — contact us first
Before returning any item, please contact us:
- Email: sales@ev-power.co.uk
- Phone: 01744 886305
Give us your order number, the items you wish to return, and your reason for returning them. We'll then send you the correct return address and any additional instructions.
Step 2 — package your return
- Make sure the item is in its original condition and packaging where possible
- Include all accessories, manuals and documentation
- Pack securely to prevent damage in transit
Step 3 — ship your return
- You are responsible for the cost of return shipping
- We strongly recommend a tracked delivery service
- Consider shipping insurance for valuable items
- Keep your proof of postage until your return has been processed
Important return information
Return shipping costs
- Customers are responsible for all return shipping costs unless the item is faulty or incorrect
- Original delivery charges are non-refundable, except where an error on our website — for example an item being omitted or unavailable at checkout — has caused you to pay for delivery twice. In that case we'll refund the duplicate charge.
- Return shipping costs will be deducted from your refund amount
Faulty, incorrect, or damaged in transit
If you receive an item that is faulty, damaged in transit, or incorrect, contact us immediately with photos where possible. We'll arrange collection at no cost to you and provide a full refund or replacement.
Return processing
Refunds
- Refunds are processed within 5 to 7 working days of receiving your returned item
- You'll receive an email confirmation once your refund has been issued
- Please allow 5 to 10 working days for the refund to appear in your account, depending on your bank
Items that cannot be returned
- Items that have been used or installed
- Items showing signs of wear or damage caused by the customer
- Items returned without original packaging, where that packaging is essential for the product
Manufacturer's warranty
All our EV charging cables come with a manufacturer's warranty of up to 2 years. For full details of what's covered, the warranty exclusions including water and physical damage, and how to make a claim, see our Warranty & Faults page.
Need help?
Email sales@ev-power.co.uk or call 01744 886305, Monday to Friday, 9:00am to 5:00pm. We aim to respond to all enquiries within 24 hours on working days.